I recently had an issue with the trigger guard on my Snake Slayer. I was unable to successfully send pictures of the issue. Joe Woodard in CS called/e-mailed me for some information as to the nature of the issue. After a short,pleasant and very professional conversation the concern was readily and easily resolved. I was not the original owner of the firearm,but this made no difference to Bond Arms or Joe. A new part has been sent at no cost. Joe went above and beyond trying to contact me and support the product. Well Done Joe and Bond Arms!! That one interaction prompted me to purchase another barrel in 10mm and possibly another firearm in the future. Thank You.