I recently had an incident with my Bond Texas Defender. It was dropped on a concrete floor, possibly damaging it. I contacted Bond Arms and they asked me to send my firearm to them for inspection and repair of any damage. Having concerns about the shipping and return of my weapon across state lines (I don’t trust federal laws), I showed up at Bond Arms unannounced on Friday, November 6th and was greeted by Bob and treated as a highly valued customer. I was given a tour of the plant and introduced to several employees. The plant is very impressive due to the state-of-the-art machinery and methods in use. At the final assembly and inspection station I was introduced to Nathan Bond who was asked if he could fit my weapon into his schedule for the day, to which he promptly agreed. I left the firearm with Bond Arms and went to lunch. One hour latter I received a phone call informing me my firearm was ready. When I arrived to pick up my firearm, it was returned to me in like new condition. The only way I could tell it from new was by the serial number. All of this attention was given to a weapon that is almost fifteen years old , and that I have carried almost everyday. To me this is a very good demonstration of commitment to customer service. To everyone at Bond Arms I’d like to say thank you for your prompt and friendly service. - Larry L. Graham