A number of years ago I purchased a Bond Arms Derringer. I worked with someone as I wanted features that were sort of a mix between models. I was given incredible service. Just one example...the pocket holster had finished leather on the outside and rough leather on the inside. I wanted it reversed as I want the gun to slide out easily when I draw it, but I didn't want the holster to follow. No problem said the gentleman who helped me. I got the .38/.357 barrel. Since then I have purchased 2 more barrels, two caliber belt holsters and a 2nd holster for the gun...and not once was there any issue, and everyone I spoke with was genuinely concerned that I got what I wanted, with no hassle. Superb quality firearm. Superb customer service. What else could one want?