Return Policy

Home / Support

Return Policy

 

Returning a Handgun:

 

Do not attempt to return any handguns without first calling customer service at 817-573-4445 for shipping instructions and an RMA number.  

 

It is illegal for an individual to send a handgun through the U.S. Mail.

Bond Arms will not take responsibility of a firearm sent to us without approval from customer service, an RMA number, and proper shipping method as instructed by customer service.


Cancellations or returns of customized items (including handguns) may be subject to a 15% restocking fee.


Accessories Returns:

Your item must be in its original unused condition to be returned. You must return the item within 30 days of your purchase. All California sales are final.

Merchandise that has been worn, used, or altered will not be accepted for return. For sanitary purposes we do not accept back Bra Holsters, BAJ holsters, sticky holsters, or t-shirts unless they are new.

We also do not refund the original shipping and handling that you paid on the order. All returned items may be subject to a 15% restocking fee.

  • Include in your package a signed letter stating the reason for your return and the original receipt. Please be sure to include your full contact information: Name, Email, Phone number, shipping address
  • Mail your returned item to:
    B.A.I.
    PO Box 1296
    Granbury, Texas 76048

 

Accessory Exchanges:

Your item must be in its original unused condition to be returned. You must return the item within 30 days of your purchase.

Merchandise that has been worn, used, or altered will not be accepted for exchange. For sanitary purposes we do not accept back Bra Holsters, BAJ holsters, sticky holsters, or t-shirts unless they are new.

If your item is in like new condition, you may exchange your item for a different item, but you still will have to pay return shipping.

Restocking and Handling Fee for items being returned for an exchange: $15

  • Include in your package a signed letter stating the reason for your return and the original receipt. Please be sure to include your full contact information: Name, Email, Phone number, shipping address
  • Mail your returned item to:
    B.A.I.
    PO Box 1296
    Granbury, Texas 76048

 

 

Customer Service:

Phone: 817-573-4445

Hours: M-F, 8:30am - 4:00pm (Central Time)